How can I speak with a live agent?
https://support.norton.com/sp/en/us/home/current/contact?inid=support-homepage_moresupportoptions-contactus
www.norton.com/contactcs You can choose to use phone or chat support. If using the chat function, as soon as you can enter any information, enter "agent please". That will get you out of the chat bot and connected to a human.