Hello @Momof3
are you referring to Norton - settings password?
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Um, did you/support try Norton_360_Remover tool → ‘Reboot to Safe mode’?
https://www.norton.com/nortonremover
Norton_360_Remover tool → ‘Reboot to Safe mode’ → Remove…allows Uninstall without Norton - settings “password”…when I tested Jan 2025 [here]
reposting pics here for clarity
Safe Mode → Remove
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as always…your mileage may vary