How to update my Norton with new code

[bjm]

@tom_charters

I have a new key for my existing norton, how do I add the key please

Hello @tom_charters
Welcome to the Norton Community!

When you enter a new key yourself, Norton treats it as a completely separate license and overrides your current term. To successfully merge the days, you must use one of the two strategies below:

Option 1: Have Support Merge Them (Right Now)
You can contact a live agent who has the administrative tools to manually look at both keys and add your remaining days onto your new subscription term.

1. Go directly to the official Norton Support Contact Page.
2. Log into your account and open a Live Chat session.
3. Tell the agent: “I have a retail product key and I want to merge its time with the remaining days on my current active subscription.”
4. Provide them with both the old and new product keys, and they will combine them for you.

Option 2: Wait until Day 1 (Self-Service)
If you do not want to deal with customer support, the easiest option is to wait to enter the new key.

1. Keep using your current Norton 360 until it shows 1 day remaining.
2. Turn off automatic renewal so you aren’t charged a renewal fee.
3. On the final day, enter the new key using the steps provided earlier. This ensures you don’t lose any of the time you already paid for.

Enter your Norton product key
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Norton Support - Help Center - Download & Install

Message: “Activation Required: Your product key has not been validated by the retail store where you purchased it”

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