HP recalls over 100,000 more laptop batteries for fire hazard

HP recalls over 100,000 more laptop batteries for fire hazard

The company is recalling an additional 101,000 batteries in some laptops sold between March 2013 through October 2016. This is an expansion of the recall initiated in June 2016, which involved HP recalling 41,000 batteries.

The batteries are in laptop brands including HP, Compaq, ProBook, Envy, Compaq Presario, and Pavilion laptops. Battery packs sold separately are also affected.

Batteries are being recalled in the U.S, Canada and Mexico. Most are in the U.S., while 3,000 are being recalled in Canada, and 4,000 in Mexico. The laptops were sold through big-box retailers and online.

You may need to check that your battery is eligible for recall. The batteries are black, and should have the bar codes 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL or 6EBVA printed on the back of the battery.

Details details ..... So Taffy can benefit by asking you what you were told about the warranty..... It was the International one IIRC and Taff lives in the crater of civilization ......

"Nobody's perfect ..."

Yeah but you quoted Taffy.

HP did say that but my machine is a desktop so it may not apply to notebooks / laptops.

But I knew he would and thus read the message intended for him .... Aren't COmuters wonderful?

@huwyngr,

Hugh, "K" has not posted in this thread until now.  surprise

huwyngr:

bj

I prefer Save As since Save often dumps stuff where I can't find it again [..]

Me Too


IMCE is/was not cooperating.  3hp.com Save as 2_1.png

bj

I prefer Save As since Save often dumps stuff where I can't find it again without a Search or only with difficulty. I have Downloads sub-foldered into categories eg Windows / HP / Utilities and so on almost ad finitum

Taffy_078: Hi bjm. I tried that - I clicked but nothing happened. That was using IE11 -

click & look for bar > bottom of page


3hp.com Save as.png

K

 I'd have to undo the bottom of the laptop and that would breach the warranty.

I thought they had told you replacing a hard drive would not?

The warranty I read said breaking the seal did not breach the warranty but merely confirmed that the machine was in working condition before you opened it.

I downloaded the exe just now with no difficulty but my copy of the Option A has added:

Option A (Recommended): HP Battery Program Validation Utility will check if the battery in your notebook computer is affected. Validation using the utility generally takes less than 30 seconds. Requires.net 4.5 framework and HP CASL Framework (EXE, (8 MB)) to be installed in order for utility to function.    

Those two items required are active links so if you don't have them they go to:

https://www.microsoft.com/en-us/download/details.aspx?id=42643 

The HP CASL link is part of the document and does not come from outside.

If all else fails talk with HP as before?

PSI find FireFox works better with HP than IE does.

 

Thanks. I'll try that. I tried going through the tortuous route to Tech Support on their website - very slow and couldn't find a thing. Just sent them a Victor Meldrew note.

But why oh why don't they use the excellent HP Support Assistant to tell us.

PS Whilst struggling to get through I found a power cable major alert from 2014 - I had no idea about that either.

Hi bjm. I tried that - I clicked but nothing happened. That was using IE11 - I'll try Chrome this afternoon.

PS Is Mr Pavarotti on holiday? Missing it.

Also the pcworld's article mentioned in my op gives the link in order to check the battery:

Users can also download software from HP's recall website to check if the battery qualifies for a recall.

Option A (Recommended): HP Battery Program Validation Utility will check if the battery in your notebook computer is affected. Validation using the utility generally takes less than 30 seconds.
Download Utility (EXE, (807 KB))

https://h30686.www3.hp.com/ 

HP Battery_0.png

 

I'll have to go to HP but does anyone else have this model?

Hi Taffy,

If you don't get here the information you need, you could perhaps post your question in the Wilders Security Forums. (I'm not a registered member but I often visit this site to improve my computer knowledge) where I have found this thread about HP laptop batteries' recall  https://www.wilderssecurity.com/threads/hp-recalls-over-100-000-more-laptop-batteries-for-fire-hazard.391564/ linking to an Infoworld's article.

 

I've been spending far too much time on MS Community trying to avoid being trapped by two Insiders into doing something that will give Moderators the chance to lock my thread. So I missed this at the time - Thanks for this, Rainbow_2.

I have an HP Envy Win10 Notebook and my problem is not the possibility of having a battery that needs to be recalled, it's checking the battery.

There is no battery compartment that I can unscrew to check - I'd have to undo the bottom of the laptop and that would breach the warranty. Guess I'll have to go to HP but does anyone else have this model?

PS I never saw the original Recall Notice so that'll be another word in HP's ear.