I can’t access my bank app “BBVA” while using website secure

Norton VPN for iOS | Android
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screenshot’s:

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Hi @Arturo_Prado_Montes ,
Welcome to the Norton user support community for mutual assistance between users.

Reading your screenshot raises several questions:

  • Are you on iOS or Android?
  • Does this error message occur when you are connected to Norton VPN?
  • If so, what protocol is configured? (Automatic, Wireguard, Mimic, or OpenVPN)
  • Which geographic area is applied? (Fastest location or a specific country)
  • Are ad tracking blocking or kill switch enabled?
    Thanks

Guillaume

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adding to @Guillaume1024

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BBVA app - México?
BBVA app - Spain?

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Hi, is the BBVA app - Mexico. Then I don’t know if the issue is regard the last update from the app. And as you translated to English, that is better comprehension. As I explanied before the issue only happens when the Norton Web Secure is active. Here when is deactivated (Norton Web Secure), the app works without any issue.

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I believe the English translation is Norton Safe Web feature. If you are not seeing this on any other app, I will escalate this issue.