I can't activate my Norton Utilites

Archive
1

Hello,

 

I sent 3 emails to support team but did not get any answer from they. Probably somebody can help me on the forum.

I bought a license to Norton 360 and Norton Utilites and installed both on my machine (Windows 7)

Then I did a clean install of Windows 8 at the same machine and installed Norton 360 and Norton Utilites (I activated both successfuly)

 

But, Norton Utilites refuse me in activation, I got a message (I double checked then information I enter is correct)

 

Product activation was unsuccessful. Please verify that
your activation code and email address is entered
correctly, and that you are connected to the Internet

 

 

Also in my Norton account i see than Norton 360 did not released license from my previous installation, so right now I have it installed on 2 machines, but it shows me than I used 3 licenses.

 

How can I deal with it? is it any way to reset licenses? I can't find such option in my account and support did not responde to me.

 

Thanks,

Alex.

http://www.yaplex.com/

2

Hi,

 

Norton Utilities needs a separate Product Key to N360.  Please make sure you are using the correct Key.  The Product Key is to be entered exactly as shown and is case sensitive,  so use CAPITOL LETTERS where required and space where required with a "-" (minus sign).

 

If you still have problems then Customer Support will assist you.  You can reach them at http://www.norton.com/chat.  Live Chat using your keyboard is often the quickest way.

 

Let us know how you get on.

 

Thanks,

Dave

3

Thanks Dave,


I have 2 keys, one for Norton 360 another for Norton Utilites, and I used correct key.

I tried chat them and send emails... but still have no responce. It's 1 week since 1 request for help.

 

In fact I perfer to get refund because of such terrible support and it's still less than 30 day, hope the will not ignore my email about refund.

 

Alex.

4

Moved to own message for better exposure.