I found an unknown device on my account

I have had Norton 360 and Life lock for decades, on auto-pay with Chase every month I just found not only an active unknown desktop on my account but all of my devices were inactive. Someone please explain this to me. Also how can I get a real person who speaks English as a first language to help me. I am 80 years , wer=ar two hearing aids and have been struggling for support for more than a week now! Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

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What is the error message you are seeing?

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So, your My Devices https://my.norton.com/extspa/devices page does not report Protected for your listed devices?
Did you request US based support?
~ never worked for me…may work for you

View your devices and entitlements on your Norton account
https://support.norton.com/sp/en/us/home/current/solutions/v53370989

Identify devices that are currently protected by Norton
https://support.norton.com/sp/en/us/home/current/solutions/v117748337

Remove a device from your Norton account
https://support.norton.com/sp/en/us/home/current/solutions/v53370992

Change the name of your devices in your Norton account
https://support.norton.com/sp/en/us/home/current/solutions/v57166780

Hello @LindaH_Enders-Bailey