I have added a new 1 y 3 dev linence key purchased from internet store, but it did not added time period to the existing subscription, how to fix this?

Subscription
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Norton subs
Norton subs1733Ă—1501 225 KB

The licence key did not added to existed one, and now I do not know, how to fix this and how to switch subscription on application installed in Windows desktop computer and on my smartphone (Android).
Please for help.

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Users may contact Norton support → request new Key term added to current remaining days.

~ this process [here] works for me to reach: Live Agent
Norton support via Social Support | Chat | Phone [here]

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If you purchased a product from a retail store, you need to create a Norton account or add the purchased product to your existing account. For detailed steps, read Download your Norton product purchased from a retail store.

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Norton Community is primarily user-to-user “working” product help.
Norton Community does not have access to your Norton account, subscription nor payment profile.

3

As you see on the picture of my subscriptions, I added a new key, and it has been activated (valid to 17.03.2026)

4

Users may contact Norton support → request new Key term added to current remaining days.

Note: new Key starts new subscription term

~ this process [here] works for me to reach: Live Agent
Norton support via Social Support | Chat | Phone [here]

Norton Community is primarily user-to-user “working” product help.
Norton Community does not have access to your Norton account, subscription nor payment profile.

5

I did as stated on norton web tutorial. I added the new key to the current account.

//edit: Is there available chat or phone in Europe? I live in Poland.

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~ this process [here] works for me to reach: Live Agent
Norton support via Social Support | Chat | Phone [here]

Hello @PGLKO
https://support.norton.com/sp/pl/pl/home/current/contact

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251370Ă—402 33.1 KB

1 Like
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I am just waiting for the first contact with an agent in chatting

//edit:
How long does it take? I am still waiting

chat(1)
chat(1)655Ă—940 75.4 KB

//EDIT: OK, now contacted and chatting with an agent.

8

Great thanks, very useful your help. I used chatting and problem has been solved. :smiley:

2 Likes
9

Thanks for posting your progress

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Norton Community urges users that do not want automatic renewal to unsubscribe and delete their payment profile.