So I had norton utilities running for a while, then I let my subscription end. I wanted to get it going again, so I bought the online norton utilities 15 and installed it. When I clicked the desktop icon, I got a message prompting me to fill out my name, email address, and verification code in order to activate the product. The problem is, I never recieved an activation code because I bought it online. I thought that maybe I got this message because I still had an older version of utilities on my computer, so I uninstalled all norton utilities, and reinstalled from the website. I still have the same problem, It asks for an activation code to activate the product. In Norton's commonly asked questions, it says:
'If you haven't registered your product yet, you will be prompted to register and save your Product Key when you click Norton Account in the product's main window.
To register your product and save your Product Key
- In your product's main window, click Norton Account.
- In the Save your Product Key page, select the product that you want to register.
- Click Next.
- Follow the onscreen instructions to register your product and save your Product Key.'
Unfortunately, I have no idea what these directions are trying to say, and if the main window is the screen that is launched when I click my norton utilities desktop icon, all I get is the message telling me to activate. The program will not start without being activated. Any help to get this working would be greatly appreciated!