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Issue abstract: My old Norton 360 expired which I did not renew, and I purchased from retail a new subscription of Norton 360. I was able to install on 3 of my devices. But on my iphone and MacBook Air, after removing and reinstalling, it keeps linking to my old expired subscription. How can I activate/redeem with the new subscription product key?
Detailed description: As above
Product & version number: Norton 360 Premium
OS details:iOS 17.6.1 for iphone and MacOS Sonoma 14.6.1 for MacBook Air
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
I tried the RemovalNortonMacFiles tools several times and reinstall, but after installation here’s what happened. On my MacBook Air, it would give me a server error when trying to activate. On my iPhone, it would activate but still associate with the expired subscription and serial number.
When I log in to Norton, under my subscriptions, I can see the new subscription with 3 successfully installed devices (1 Mac, 1 PC and 1 iPad), but under the expired subscription, there is only a click to “view devices” where my MacBook is shown there, but there is no place to remove it. It just shows “inactive”. The old subscription also shows a “renew” button. If I click it, it takes me to Norton’s page to choose product to purchase, which is not what I want to do.
The new retail version is a physical one with a product key, not a downloadable version.
Thank you for your reply. For the new subscription, it shows just like yours where I have 3 devices successfully installed, and I can also remove subscription for each device.
My problem is that when I tried to install additional devices, my iPhone and MacBook, it seems to link to the expired subscription and not the new subscription.
Below please see my screen shots:
This shows my new subscription with 3 devices successfully installed
This is the expired subscription. The only clickable buttons are the “View Devices” and “Renew Now”
When I click the “View Devices” link, it shows 2 of the 3 installed devices (not showing iPad), and no way to remove my “MacBook Air” which the one I cannot install. I also don’t understand why the 2 devices are listed here and 1 can be removed but not the other.
Just want to update that my issue has been resolved. What happened was that the retail version I purchased has a geo-lock (I’m in Taiwan) and would not allow me to install for some of my devices. Anyway, problem solved. Thanks!
