Every time I log in to Norton website and click on a link to check my dashboard, I immediately get the circle saying "signing off" and then I get the sign-in screen with a message saying
Your security is important to us. You've been logged out due to inactivity or an expired session. Please sign in below.
Problem is, there has been NO inactivity. I am getting so tired of this. I tried resetting my browser, as recommended by another user, but that does nothing. I am still getting logged off. I can do nothing on my account.
My answer is based on https://community.norton.com/en/comment/8543522#comment-8543522
Turning "Dragon Web Extension for Chrome" off worked for me.
- Go to the three dots in the top right corner
- Select "Extensions"
- Select "manage extensions
- Turn off "Dragon Web Extension / Dragon Web Extension for Chrome
= = = = = = = =
Text from https://community.norton.com/en/comment/8543522#comment-8543522
14-Jun-2023
I can confirm that as per AIFHB's post the problem appears to be with the Dragon Dictation web extension. I was able to login on a Windows 10 PC using Google Chrome. However, I could login on a different PC also running Windows 10 and Google Chrome. The difference between the two machines is one had Dragon Dictation on and the other did not.
In Google Chrome, go to the three dots for the pull down menu, select settings - Extensions - manage extensions and switch off your Dragon extension whichever version you are running. After switching it off, go back to your Norton tab and try to login. At this point I was able to log straight in and access My account fully.
After I logged out I was going to switch the extension back on. However, I am using Dragon voice dictation to type this now, with the extension still switched off. So I won't even bother turning it back on, unless it is specifically required in the future.
Sorry, I've never seen the message:
<< Your security is important to us. You've been logged out due to inactivity or an expired session. Please sign in below. >>
All: One thing that may be an issue or part of it is, is the OP logged into the computer under an account with Admin credentials? If so, create a fresh TEST account on Windows with admin privileges, reboot and test account login under that profile. If that succeeds the issue is with the original Windows admin account.
L Hamm:
I tried different browsers. Turned off VPN. Turned off ad blocker. Reset browser settings to be sure I got everything. Nothing has worked. I still get kicked off.
I had an ad blocker, a shopping coupon extension (Rakuten), Pinterest, Nielsen Netsight, and Norton's browser extensions. All are turned off.
Please allow all Norton pages content.
Please turn ad/content-blocker & VPN off.
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection.
Please allow all Norton pages content in order to provide the best experience possible. https://community.norton.com/en/comment/8539594#comment-8539594
I've never seen the message:
<< Your security is important to us. You've been logged out due to inactivity or an expired session. Please sign in below. >>
I tried different browsers. Turned off VPN. Turned off ad blocker. Reset browser settings to be sure I got everything. Nothing has worked. I still get kicked off.
Are there any ad blocker extensions or VPN active on the browser? If so disable them and retry. Have you tried a secondary browser to see if there is a setting causing this on the main browser you were using?
