I previously had TotalAV and now can't get rid of the pop ups that constantly appear multiple times

Norton Security | Norton Internet Security
1

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Issue abstract:

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing? I was previously with TotalAV and now can’t get rid of the constant pop ups. The pop ups try to get me to reactivate TotalAV again.

If you have any supporting screenshots, please add them:

2

Hello @Cheryl_Piefke
Sounds like TotalAV remnants left behind from TotalAV uninstall.
Did you scour File Explorer &or registry for TotalAV remnants?

Did you uninstall TotalAV before installing Norton?
Did you uninstall TotalAV browser extension?
Did you cancel TotalAV automatic renewal and remove your billing profile?
Total AV uninstall appears to be standard Windows uninstall here
Do you run other TotalAV tools/products?

AI Overview
If you’re seeing pop-up messages from TotalAV about renewal, it’s likely your subscription is expiring or has already expired. These messages are designed to prompt you to renew your protection. However, be cautious, as fake pop-up messages claiming to be from TotalAV are also common scams.

Here’s how to address potential issues:

  1. Check Your Account Status:
  • Log in to your TotalAV account on their website.
  • Review your subscription details to confirm the expiration date and renewal status.
  • If your subscription is active, the pop-up messages may be a result of a bug or misconfiguration.
  1. Resolve Potential Issues:
  • Clear Browser Cache and Cookies:

If the pop-ups are appearing in your browser, clearing cache and cookies can help resolve issues with browser-based notifications.

  • Reset Browser Settings:

If the pop-ups persist, resetting your browser to its default settings can help remove any suspicious browser extensions or settings.

  • Check for Adware or Malware:

Run a full scan with TotalAV or another reputable antivirus tool to ensure your computer is free from malware that could be causing these pop-ups.

  • Update TotalAV:

Make sure you have the latest version of TotalAV installed, as updates often include bug fixes and improvements.

  1. Cancel Renewal if Needed:
  • If you don’t want to renew your subscription, you can cancel it through your account.
  • TotalAV’s Help Center provides detailed instructions on how to cancel your subscription.
  1. Be Aware of Scams:
  • Scammers often mimic legitimate companies like TotalAV in their pop-up messages.
  • Never provide personal information or click on suspicious links in pop-up messages.
  • If you’re unsure about a pop-up, it’s best to ignore it and consult the official TotalAV website or their help center for accurate information.

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AI Overview
To uninstall TotalAV, you can typically use the standard Windows uninstallation process through the Control Panel or Apps & Features in Windows 10/11. Alternatively, you can try using a third-party uninstaller tool like Revo Uninstaller or attempting a manual deletion after stopping TotalAV processes in Task Manager.

Here’s a more detailed breakdown:

  1. Using the Control Panel or Apps & Features:
  • Windows 10/11:

Go to Settings > Apps > Apps & features. Locate TotalAV in the list and click the “Uninstall” button.

  • Windows 7/8:

Open the Control Panel, navigate to “Programs and Features,” and then click on “Uninstall a program”. Find TotalAV, right-click, and select “Uninstall” or “Change/Uninstall”.

  1. Using a Third-Party Uninstaller:

  • Download and install a reputable uninstaller tool like Revo Uninstaller or IObit Uninstaller.

  • Run the uninstaller and search for TotalAV in the list.

  1. Manual Deletion (after attempting standard uninstall):

  • Stop TotalAV processes: Open Task Manager (Ctrl+Shift+Esc) and find any TotalAV-related processes. End the tasks.

  • Find the TotalAV installation folder: Common locations are “C:\Program Files” or “C:\Program Files (x86)”.

  • Delete the folder: Manually delete the TotalAV folder.

  • Run a registry cleaner: Use a registry cleaner (like CCleaner) to remove any remaining entries related to TotalAV.

  1. Starting in Safe Mode (if standard uninstall fails):

  • Restart your computer in Safe Mode.

  • Try uninstalling TotalAV from the Control Panel or Apps & Features in Safe Mode.

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Hello @Cheryl_Piefke