I purchased ultimate and its not installing showing error i need a refund or extend my subscritpion

[badugu_vijayanand]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description:i have taken additional ultimate tool with extra money and its auto renewd but not able to install due to the mentioned error code

Product & version number:antivirus plus

OS details:windows 11

What is the error message you are seeing?

int product info failed

[bjm]

@badugu_vijayanand

I purchased ultimate and its not installing showing error i need a refund or extend my subscritpion
i have taken additional ultimate tool with extra money and its auto renewd but not able to install due to the mentioned error code
int product info failed

Hello @badugu_vijayanand
are you referring to Norton Utilities Ultimate?

AI Overview
To fix the “Error code: 44001, Init product info failed” in Norton Utilities Ultimate, you will need to uninstall and reinstall the application. This is the most effective solution for activation-related issues and application errors.

Before you begin

1. Check your subscription status. Log in to your Norton account to ensure your subscription for Norton Utilities Ultimate is active and valid.
2. Verify your product key. Locate your 25-character product key in your Norton account. You will need it to reactivate the software later.

Step 1: Uninstall Norton Utilities Ultimate

1. Open the Run dialog box by holding the Windows Key + R on your keyboard.
2. Type appwiz.cpl and press Enter. This will open the list of installed programs.
3. Find Norton Utilities Ultimate in the program list, select it, and click Uninstall at the top of the window.
4. Follow the on-screen prompts to complete the uninstallation.
5. Restart your computer after the uninstall process is finished.

Step 2: Reinstall Norton Utilities Ultimate

1. Sign in to your Norton account on the official Norton website.
2. Go to the “My Subscriptions” page and find your Norton Utilities Ultimate subscription.
3. Click the Download button.
4. In the “Get Started” window, copy the activation key that is provided.
5. Follow the on-screen instructions to download the installer file and run it.
6. When prompted, enter the activation key you copied earlier to activate the product.

AI responses may include mistakes.

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Download and install Norton Utilities Ultimate here
Fix Norton Utilities Ultimate product errors here
Uninstall Norton Utilities product here
FAQ: Upgrading to the latest version of Norton Utilities Ultimate here

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AI Overview
The “Init product info failed” error in Norton is typically related to activation issues, an expired or invalid product key, or a communication problem with Norton’s servers.

Common causes

• Expired or incorrect product key: Your license may have expired, or the key was entered incorrectly.
• Incorrect account: The product key you are using may be associated with a different Norton account.
• Server or network issues: There could be a temporary problem with your internet connection or a Norton service outage.
• Interfering software: Other programs, such as ad blockers or a VPN, can interfere with Norton’s ability to connect to its servers.

Verify your subscription and account
First, check that your Norton subscription is active and that you are signed in to the correct account.
Sign in to your Norton account at my.norton.com.
Navigate to the My Subscriptions tab and find your product. Confirm that your subscription is active and has not expired.
If you have multiple Norton accounts, try signing in to each to see if the product key is registered under another email address.

Restart and update Norton
A simple restart can often clear up communication issues.
Restart your computer. This can resolve many temporary connectivity problems.

Your subscription or account may have an issue that needs to be addressed by Norton. Contact Norton support for assistance with account synchronization or refreshing your license server data.

AI responses may include mistakes.

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AI Overview
An “Init product info failed” error in Norton Utilities Ultimate most likely indicates an activation, installation, or configuration problem. The issue can often be fixed by restarting your computer or reinstalling the application.

Initial fixes

• Restart your computer. A simple restart can often resolve temporary glitches that prevent the program from starting correctly.
• Reactivate your product. Sign in to your Norton account, find the product key for Norton Utilities Ultimate, and reactivate it inside the application.
• Check your internet connection. Activation and initialization require a stable internet connection to communicate with Norton’s servers.

Your subscription or account may have an issue that needs to be addressed by Norton. Contact Norton support for assistance with account synchronization or refreshing your license server data.

AI responses may include mistakes.

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@badugu_vijayanand

I purchased ultimate and its not installing showing error i need a refund or extend my subscription
i have taken additional ultimate tool with extra money and its auto renewed but not able to install due to the mentioned error code

Hello @badugu_vijayanand
Care to share your geo-location/country?

Cancellation & Refund Request here

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

• Cancellation & Refund Request here
• Norton Cancellation and Refund Policy here
• Stop your Norton subscription from automatically renewing here
• Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store here
• Learn more about your automatically renewing subscription here
• FAQ: Norton subscription and renewal here

Users may cancel subscription renewal anytime and delete their billing profile.
Users that do not want automatic renewal are urged to Unsubscribe and Delete their payment profile.
Users may shop price at reputable retail/online vendors.
Users may discuss price via Norton support.

Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/products/

[bjm]

Hello @badugu_vijayanand

[LaudiLaercio_Rodrigu]

Problema de DNS: Use o programa DnsJumper selecione ‘DNS mais rápido’ em seguida ‘Iniciar teste de DNS’ selecione o DNS ‘Norton ConectSafe basic’ e clique em ‘Aplicar servidor DNS’

Pronto, seu antivírus Norton será instalado normalmente.

[bjm]

@LaudiLaercio_Rodrigu

DNS problem: Use the DnsJumper program, select ‘Fastest DNS’, then ‘Start DNS Test’, select the DNS server ‘Norton ConnectSafe Basic’ and click ‘Apply DNS Server’.

Norton ConnectSafe was a free, DNS-based web filtering service provided by Symantec that allowed users to block malicious sites, phishing attempts, and inappropriate content. It was officially retired and shut down on November 15, 2018, meaning the service no longer functions, and any remaining DNS settings must be removed to avoid browsing issues.

Remove Norton ConnectSafe settings

It is confusing to see active results for a dead service, but the reason DNS Jumper reports times for Norton ConnectSafe is that its “Fastest DNS” test primarily measures network latency (ping) to the IP address rather than performing a full DNS resolution query.

• IP-Based Ping vs. DNS Query: DNS Jumper sends an ICMP echo request (ping) to the IP addresses listed in your .ini file . Even if the DNS software on that server is shut down, the hardware (server/router) at that IP address may still be online and configured to automatically respond to pings.
• Reassigned IP Addresses: Although Norton retired the service in 2018, the parent company (Gen Digital Inc.) still owns these IP blocks. Some of these IPs may have been repurposed for other internal networking tasks that still respond to basic pings, even though they no longer “speak” the DNS protocol.
• Inaccurate Benchmarking: Because ping only measures how long a packet takes to reach the server and back, it does not confirm if the server actually successfully translated a website name (like google.com) into an IP address.

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DNS Jumper lists Norton ConnectSafe primarily because its internal database hasn’t been scrubbed of retired services in recent updates. While the tool itself is still compatible with modern Windows versions, the inclusion of ConnectSafe is essentially a “legacy” entry for a service that no longer works.

IP addresses 199.85.127.10 and 199.85.126.10 were the Norton ConnectSafe “Policy A” servers, which were retired alongside the entire service on November 15, 2018.

They still appear in DNS Jumper 2.3 because that version’s built-in server list was finalized before these IPs were officially decommissioned by Norton.

Edit the INI: Close the app and open DnsJumper.ini in Notepad. You can manually delete any sections titled [Norton ConnectSafe] [Norton DNS] to stop them from appearing.

Yes, all public DNS IP addresses previously associated with Norton ConnectSafe have been officially decommissioned.

The service was permanently retired on November 15, 2018, after Norton (then Symantec) shifted its business focus away from free public DNS.

Confirmation of Decommissioned IPs
As you found in your DnsJumper.ini, the following IP blocks are no longer active for DNS resolution:

Former Policy	Primary IP	Secondary IP	Status
Basic (Policy A)	199.85.126.10	199.85.127.10	Offline
Secure (Policy B)	199.85.126.20	199.85.127.20	Offline
Family (Policy C)	199.85.126.30	199.85.127.30	Offline
Old Beta IPs	198.153.192.1	198.153.194.1	Offline