I switched ISP from Verizon DSL to T-Mobile 5G home Gateway, and Norton will not recognize new internet network?

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description: I cannot find a way to contact Norton 360 (very frustrating!). I switched my ISP and Norton will not recognize the new internet connection/network in smartscan.

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them: