I Want to cancel the latest Norton 360 Premier upgrade

Since the latest upgrade to my Norton 360 Premier subscription I find my Live mail does not perform as before. Much of the time my Live mail page will not load. Other times it is OK.  I can not think of any other reason for this to happen other than this latest upgrade. How to I cancel this upgrade?

Since the latest upgrade to my Norton 360 Premier subscription I find my Live mail does not perform as before. Much of the time my Live mail page will not load. Other times it is OK.  I can not think of any other reason for this to happen other than this latest upgrade. How to I cancel this upgrade?

No luck with autofix.

Live Update - something about Skype which I don't use and the others not necessary either.

Live Mail page still not loading.

What is the Version ID of the Norton product that you are using -- Help or Support / About is where that is, in the format of nn.nn.nn.nnn where n is a number.