I downloaded the mobile version of Norton identity safe so I could use it in the same manner that I use it on my laptop. However, today when I went to login, I use the same password that I use to access ID safe on my computer and it continues to say “incorrect password”. I went to my computer and double checked the password (although it wasn’t necessary because I use it every day and know it by heart)…I was typing the correct password. Also, when I clicked on the “forgot my password” link, it simply said it does not store password information and the only fix is to change your vault password on your computer, which I would rather not do.
Has anyone else run into this issue and, if so, were you able to find a fix or a workaround?
Thank you
Are you facing the issue with Norton account login or with Vault password?
After downloading Norton Idsafe App, Is this the first time you try to login to Norton account and vault , facing incorrect password message.
OR
You are using Norton Idsafe App earlier and by today when you try to login, you see Incorrect password message
I downloaded the mobile version of Norton identity safe so I could use it in the same manner that I use it on my laptop. However, today when I went to login, I use the same password that I use to access ID safe on my computer and it continues to say “incorrect password”. I went to my computer and double checked the password (although it wasn’t necessary because I use it every day and know it by heart)…I was typing the correct password. Also, when I clicked on the “forgot my password” link, it simply said it does not store password information and the only fix is to change your vault password on your computer, which I would rather not do.
Has anyone else run into this issue and, if so, were you able to find a fix or a workaround?
Thank you