Identity lock

All my accounts are froze at all times. I opened a Dell account and made a purchase.

After a week or two I ordered a different keyboard.

Shortly thereafter I got a Payday/shorterm loan opened. Is this Dell? I don’t see a way to do anything, not even an acknowledgement or decline.
Thanks

Norton Identity Lock
Credit locks make it easy to lock and unlock your credit file with a single click. Unlock when you want to apply for a loan or open a new account, and lock it again when you’re done.
https://us.norton.com/feature/identity-lock

Help protect against identity theft using Identity Lock
https://support.norton.com/sp/en/us/norton-360-with-lifelock-ultimate-plus/current/solutions/v136133483

Norton Identity Lock
https://www.youtube.com/watch?v=irQgKXRvhxQ

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Please review: Contact Norton Support [here]

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I did get an alert the first time I bought but it was clean and the alert was approved.

Since then I’m getting pay day loan alerts, which norton has no way of investigating other than keep eye on credit report. This payday loan alert came up when I added a new keyboard after initial purchase but it’s not tied to original lender

Are you reporting Identity Lock does not work?
Did you initiate the Payday loan?

Is payday lock anew feature? I do not see it on my app or website from computer. I want this

I told you I have the locks but not payday lock…can we assume I don’t have the correct package…for 20 plus years I’ve had the Norton and never heard of payday loan protection…

I do not run Identity Lock…all I know about Identity Lock is what I’ve posted.

What does Norton support say?

Norton support via Chat | Phone | Social Support
Please review: Contact Norton Support [here]