I am operating Norton 360 Multi Device.
Currently, I have it installed on my desktop (running Windows XP SP3) and Android Smart Phone.
Today, I was prompted to check for & download the most recent program updates.
When I did this, it wiped out my data and settings for Identity Safe and Startup Manager programs settings.
I checked my handheld unit, and the Identity Safe data is still there for the various accounts (identities, passwords, web sites, etc.). My questions:
(1) How long will it be there before it gets "updated" in a sync and I lose that data as well?
(2) Is there any way for Norton to restore the Identity Safe Data prior to the "update"?
(3) If not, is there any way to upload the data file from my smart phone to the web ... as it's now shown as blank?
Islander_4_Ever wrote:
I am operating Norton 360 Multi Device.
Currently, I have it installed on my desktop (running Windows XP SP3) and Android Smart Phone.
Today, I was prompted to check for & download the most recent program updates.
When I did this, it wiped out my data and settings for Identity Safe and Startup Manager programs settings.
I checked my handheld unit, and the Identity Safe data is still there for the various accounts (identities, passwords, web sites, etc.). My questions:
(1) How long will it be there before it gets "updated" in a sync and I lose that data as well?
(2) Is there any way for Norton to restore the Identity Safe Data prior to the "update"?
(3) If not, is there any way to upload the data file from my smart phone to the web ... as it's now shown as blank?
If the Identity Safe data is still available on your smart phone, the data is still there on the Norton servers.
Have you rebooted your computer since receiving the updates?
Have you run LiveUpdate manually a few times, rebooting as necessary, until no updates are available?
Try clicking on Support - Get Support to run Autofix to check your installation and fix what it finds.
Peter,
Thanks for your reply, and apologize for slow response.
I did what you suggested:
- rebooted computer after receiving the updates
- ran LiveUpdate manually several times, rebooting as necessary, until no more updates available
- clicked on Support | Autofix
- I found that I had a bad installation on upgrade, and downloaded tools to uninstall and reinstall Norton 360.
- No success:in fact, the data file for Identity Safe was wiped out.
- Contacted Norton Support. Unaware of how to update web database for (new) Identity Safe from existing database file(s) on my Android smart phone and unsuccessfully tried patching me to support from technician trained in Android systems. It was unsuccessful and the chat session was disconnected.
I guess you can say that I am ready for any suggestions. Otherwise, I'll have to create a new Identity Safe and manually enter new information for each and every one of the sign-on identities currently saved on my smart phone.
Paul
Try logging into identity safe from the web portal. www.identitysafe.norton.com
You may have some issues with the installation on your PC. Something may not have been properly upgraded.
Even though you uninstalled and reinstalled already, it sounds like you need to do a more thorough uninstall before reinstalling. You should use the Norton Removal Tool.
Download the Norton Removal Tool from here www.norton.com/nrt
Uninstall your Norton product with Windows control panel.
Reboot.
Run the Norton Removal Tool.
Reboot.
Log into your Norton Account from here www.account.norton.com
Click on the Download button beside your current product subscription. This will download and install a preactivated copy of your product.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Try to log into your Identity Safe. Be sure you are asked to log into your Norton Account before entering the password for your Identity Safe.
If this does not work, do not create a new vault before checking back here.
As you suggested, I logged into web access point ( https://identitysafe.norton.com/vaultLogin )
This is the resulting message:
"No vault for this account
We were unable to find a vault for this Norton Account. You can create an online vault using the Norton Identity Safe Client."
I agree, that I have some issues with the installation on my PC. I still think it has not installed correctly, as it seemed as if TWO separate installations were occuring at the same time.
I had downloaded the Norton Removal Tool and used it before the reinstallation. I'll repeat the process.
I had NOT uninstalled it at Control Panel before running the Norton Removal Tool.
I'll try that the next time ... tomorrow. I've got to head to bed, as it's been a long day for me, and time for me to crash -- before I get too tired and crash my system entirely.
Thanks again.
Islander_4_Ever wrote:
As you suggested, I logged into web access point ( https://identitysafe.norton.com/vaultLogin )
This is the resulting message:
"No vault for this account
We were unable to find a vault for this Norton Account. You can create an online vault using the Norton Identity Safe Client."
Thanks again.
Yet you say you can still access the logins from your smartphone. That should be from the online vault.
Any chance you have a backup of your Identity Safe data?