Identity Safe does not record credentials for BOA website

I'm using Comcast's Norton Suite, and I use Identity Safe all the time with IE.  Suddenly, Identity Safe will no longer fill in the credentials at the BOA website: https://www.bankofamerica.com/ 

 

I have reported the issue with this site, but the issue persists. 

 

I've also tried changing the Identity Safe setting from ask to always, but with no change.

 

Could there be a setting in IE that needs to be turned on?

 

Any other suggestion I could try?

 

Thanks.