Identity Safe Freezes Browsers

Using both the latest versions of IE and Chrome, whenever I click on Identity Safe to either check on a password or to navigate to a site for stored in Identity Safe, it freezes that the current and all other tabbed pages.

 

I have updated Norton 360 via Live Update, checking that I have the current version via Support, and run the automatic diagnostic tool on Support.  Nothing has helped.

 

Any suggestions?  Thanks.