identity safe grabbing hidden userid

I have searched the forum and have contacted symantic support and cannot find an answer to this problem.  One of the sites I use a lot (fidelity) hides the userid as soon as you enter it.  When you type 123456789 it gets changed to *****6789.  Identity safe then asks if you want to save your identiy, you say yes and it saves *****6789 which of course does not work when it autofills the next time.  Has anyone else had this problem?  If so, how did you get around it?  This happens with XP PRO SP3, IE7, IE8 and FIrefox.