Identity Safe - Login error

Hello, trying to login to Identity Safe based on my Norton Account for cloud storage but I receive the following message:

 

Failed to log in to your Norton Account. Please check the supplied credentials.

 

Now I have logged on via the web page and successfully access the vault online, I even changed my password to see if that would work but no dice....

 

Not please with Norton at all currently as I have spent about an hour trying to find a support email address so I could send a PrtScn, the only support I see now is FAQ and this forum or a "paid" support.

 

Any help would be appreciated.