Identity safe missing from Norton toolbar

Norton Security | Norton Internet Security
1

I have Norton 2011, and lately my identity safe icon is missing from the toolbar. I cannot seem to get it back. Also,when I log on to my laptop, it says I need to fix problems with my Norton security. I click on Fix, it does a quick scan, says problem is fixed, click out of one window, than the next one says Quick scan not fixed. Any suggestions?

Thanks!!

2

Hello rondell3664 and welcome to the Community.  If you would, would you let us know what browser you are using?  It might help narrow down your solutions.  If I may ask a few questions also,  is your Date and Time correct?  A lot of times this causes Norton's a problem.  Have you had to do a "Restore" lately?  Sometimes that also causes "Fix Needed" problems.  Another question, if you are using IE8, and click on "View" then "Toolbars", do you see the option for "Norton Toolbars" and is it checked?  Keep us posted.  

3

I have Norton 2011, and lately my identity safe icon is missing from the toolbar. I cannot seem to get it back. Also,when I log on to my laptop, it says I need to fix problems with my Norton security. I click on Fix, it does a quick scan, says problem is fixed, click out of one window, than the next one says Quick scan not fixed. Any suggestions?

Thanks!!

4

I am using Internet Explorer8, with Windows 7. Identity safe had been working since I installed it in January of this year, and stopped appearing a few days ago. Norton toolbars is checked and shows on, and also when I go onto Norton settings, it says that I am logged in. When I try to log out, it will not let me. Also, my time and date are correct. I have a red X on my Noton icon on the bottom toolbar, and when I run fix program, it does a quick scan, and says problems have been fixed. But then the next window says that quick scan not fixed.

Thanks for all of your help so far.

5

Hello rondell3664,

 

I am sorry to hear of your problem.

 

Unfortunately, I think the next step is to uninstall and then reinstall your NIS 2011 product.

 

You can accomplish this with one tool, the Norton Remove & Reinstall tool.

 

"The Norton Remove & Reinstall tool uninstalls all Norton products from your computer, and reinstalls the latest version of your Norton security product."

 

First, Back up your Identity Safe Data to a convenient location and have your product key handy as a precaution.

 

Then proceed to this page and follow the instructions for downloading and running the tool.

 

Let us know how you do.

6

I unistalled, then re-installed Norton, now everything is back to normal!

Thank you, Thank you for your help!!

7

You're quite welcome, rondell3664.

 

Thanks for reporting back with your successful outcome.