now this is funny: IS is installed and basically works in both browsers - I can log in, it fills automatically passwords.
BUT: in Firefox 6.0.2 won't add new logins because it says "not active" and tries to get me to buy a new renewal. In Internet Explorer 9 it's fine, doesn't say "not active" and can register new logins.
I'm on Windows 7 x64, I have a valid NIS subscription and I just upgraded recently to 2012, it might have to do with this upgrade (I'm not sure it's simultaneous). Last LiveUpdate was 59 seconds ago.
I can confirm this problem. I have the same issue. When I updated to NIS 2012, the identify safe feature in firefox states the 'Product is Inactive' and Safe Web shows Error - Still Not Working. Everything works fine in IE9. The toolbar in firefox is listed as enable and working fine.
The norton toolbar and norton safety minder were all updated and working fine with Firefox 6.0.2 in the last update for NIS2011, but do not work once NIS updated to 2012.
now this is funny: IS is installed and basically works in both browsers - I can log in, it fills automatically passwords.
BUT: in Firefox 6.0.2 won't add new logins because it says "not active" and tries to get me to buy a new renewal. In Internet Explorer 9 it's fine, doesn't say "not active" and can register new logins.
I'm on Windows 7 x64, I have a valid NIS subscription and I just upgraded recently to 2012, it might have to do with this upgrade (I'm not sure it's simultaneous). Last LiveUpdate was 59 seconds ago.
Symantec employee Umai Selvi has posted a possible solution in joebike2's thread here for both NIS 2011 and NIS 2012 users that requires a simple edit to the extensions.ini file of your default Fiefox profile. FYI, joebike2 was also running 64-bit WIn 7.
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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0.0 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS
In this case , since the Norton Extensions are loaded in Firefox and are enabled, I think the solution in my post, suggested by Imacri will not be suitable.That solution is for the case when the Norton Extensions are not loaded in the browser.
Coming to the problem of 'Product is Inactive' displayed under Identity Safe toolbar menu, this can happen when you renew your product with the browser opened. This could be a browser refresh issue. Not sure though, since I was not able to reproduce this issue today.
Can you please try restarting your browser? If that does not work can you try rebooting your machine once? If you have already done this but still you face the issue, then we will try to narrow down the issue.
I see, should I complain to Symantec that LiveUpdate ignores me? :D
Really, what can one do to get it updated? I just ran LiveUpdate with Firefox closed, and I ran also that support automatic-check (which said it fixed on thing, no more details)... still the same version and same problem. Before somebody suggests: I won't reinstall Windows or Norton or Firefox.
I see, should I complain to Symantec that LiveUpdate ignores me? :D
Really, what can one do to get it updated? I just ran LiveUpdate with Firefox closed, and I ran also that support automatic-check (which said it fixed on thing, no more details)... still the same version and same problem. Before somebody suggests: I won't reinstall Windows or Norton or Firefox.
The server that serves you may be slower ... try LU again after awhile.
Just a thought, but have you tried clearing your Internet cache (Tools | Options | Advanced | Network | Offline Storage | Clear Now) and Firefox browser history (Tools | Clear Recent History | Time Range to Clear | Everything)?
I know bjm_ provided instructions for turning off your browser password manager in message # 2, but perhaps you should also check the FF password manager (Tools | Options | Security | Passwords | Remember Passwords) and make sure that this feature is disabled and that you have no saved passwords when you click the Saved Passwords button. It's possible that NIS 2012 doesn't recognize that FF is your default browser and is only disabling password management in IE.
If you have the latest versions of the NIS 2012 extensions for Firefox 6.x (Norton Safety Minder, Norton Toolbar and Norton Vulnerability Protection) and they're all enabled in FF6 (Tools | Add-ons | Extensions), and if Identity Safe is working normally in IE9, then this sounds like some sort of conflict with Identity Safe and your FF 6.0.2 browser settings or default FF user profile (e.g., a corrupt extensions.ini or extensions.sqlite file in your profile). Have you tried creating a new FF profile as MJP suggested in message # 3? If this works it's a bit of work to get your bookmarks and plugins moved into your new profile, but at least it might tell you if your FF profile is corrupted.
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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0.0 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS
Thank you for your suggestions. I cleared the cache and history, no change. I am using indeed the password manager in Firefox - for the neat feature called Sync which the toolbar does not offer. I like my passwords being synced between machines and I'm not intending to give up on it.
I also don't understand what does password management to do with default browser settings, but what do I know. I only know that NIS never disabled that password feature until now, and NIS used to work until recently also with the password feature enabled.
I will try the new profile idea, lacking other options.
Unfortunately, it's very common for your Firefox profile to get out of synch with your Norton extensions whenever NIS or FF is upgraded.
mha007 has posted some excellent troubleshooting tips in the Firefox forum here, and creating a test profile is near the end of the list. You may want to try a few things there before you try the test profile (e.g., the link for troubleshooting extensions and themes). However, based on your previous post, I'm guessing that you have a conflict between your FF 6.0.2 and NIS 2012 password managers. Creating a test Firefox profile should tell you, because FF password mangement in the new profile should be disabled by default.
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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0.0 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS
Me again. I still use NIS 2011 so I don't know a great deal about how Identity Safe has changed in NIS 2012, but you may want to check out the article What's New In Norton Internet Security 2012. According to the comments under Identity Safe 2.0 in the Cloud, you can log into your Norton Account (click the Account link on the main NIS GUI) and set up Identity Safe to synch with other computers. Perhaps this synch feature in Identity Safe can be used to replace the synch function in Firefox.
You might also want to check out the video for the new Norton Management feature in NIS 2012 for online management of multiple devices.
---- Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0.0 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS
I created a new profile and now it works. I must say I actually created like 10 profiles, because NIS got always at some point not active and I tried to pinpoint the cause. Bottom line: it's really random and not reproducible at all to me when it becomes inactive. My steps were: create a new profile, install extensions one by one (and restart FFx also by hand, not only the auto restart they do), then copy bookmarks and passwords databases from the old profile into the new one. I can't wait until it'll break again... Either FFx profiles or NIS 2012 extension itself seem a piece of unstable thing.
Password manager in FFx works fine as well, by the way. And I will stick with Sync because I realized I need it also between computers where no NIS is installed. But nice to know the NIS offers such a feat - good news.
Glad to hear things are working again. Instructions on how to delete your old profiles are here in the Firefox support article Managing Profiles if you haven't done so already.
If the problems re-occurs, I'd suggest that you take the following steps. General instructions for creating a new profile and copying your old bookmarks, etc. into the new pofile can be found in the Firefox support article Recovering Data from an Old Profile:
Create a new test Firefox profile
Install your missing browser plugins and extensions, closing and re-starting Firefox after each plugin installation to insure Identity Safe is working. On occasion, a certain combination of two or more plugins or extensions can sometimes be the problem so you may have to disable/enable two or more add-ons with the Firefox Add-on Manager (Tools | Add-ons) to find the problematic combination.
Copy bookmarks from the old default FF profile into the new profile and test Identiy Safe for a day or two with the new profile to make sure everything is stable. Leave the FF password manager (Tools | Options | Security | Passwords | Remember Passwords) disabled during this test period
Copy passwords from the old default FF profile and re-enable the FF password manager and test a few more days
Customize other browser settings as desired
Delete the old (broken) Firefox profile and any other stray test profiles you may have created during the testing process
For others following this thread who are still having problems, refer to the Firefox support article Basic Troubleshooting for additional help. ---- Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0.0 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS
As all other extensions keep working, I find it weird that only NIS's part of the profile always gets corrupted... again and again... I would rather believe NIS trashes it by itself.