My problem started last week. I opened Identity safe and had lost all my usernames and passwords except for 5 of them. I had a Norton technicion fix the problem by remotely using my computer. The problem was fixed and Identity safe was working. I stared my computer the next morning and was unable to log into identity safe. The following error message comes up every time I try to log in. "The operation has timed out. Check your network connection or try again at a later time". When I use this link https://identitysafe.norton.com/vaultLogin , I get message saying "no vault for this account". Any suggestions for a fix onthis?