I am looking for some help getting Norton 360 to auto fill logins in Identity safe. I have installed 360 on a new computer. It has been upgraded to the latest version..I believe it's 5.0. I have 1 website that it will auto fill, the rest will not. Here is the status of my installation.
1 I am currently logged in to Identity safe.
2 In Identity safe / Settings / options..Securely collect and store my logins etc. (This box is checked)
3 In Identity safe / Settings / Passwords and security...ask for my password etc. (This box is checked)
4 In Identity safe / Settings / Manage Logins...Auto fill when I visit this page (This box is checked) Also this window is populated with the names of sites whose logins are stored by Identity safe. When I click on an address it will take me to the site but will not auto fill the login.
5. There are no auto fill exclusions identified.
In trying to solve this problem I have uninstalled 360 using the Norton tool for this. I restarted the computer and reinstalled 360. But I am still having the same problem.
Thank You in advance for any help that you can offer.
I am looking for some help getting Norton 360 to auto fill logins in Identity safe. I have installed 360 on a new computer. It has been upgraded to the latest version..I believe it's 5.0. I have 1 website that it will auto fill, the rest will not. Here is the status of my installation.
1 I am currently logged in to Identity safe.
2 In Identity safe / Settings / options..Securely collect and store my logins etc. (This box is checked)
3 In Identity safe / Settings / Passwords and security...ask for my password etc. (This box is checked)
4 In Identity safe / Settings / Manage Logins...Auto fill when I visit this page (This box is checked) Also this window is populated with the names of sites whose logins are stored by Identity safe. When I click on an address it will take me to the site but will not auto fill the login.
5. There are no auto fill exclusions identified.
In trying to solve this problem I have uninstalled 360 using the Norton tool for this. I restarted the computer and reinstalled 360. But I am still having the same problem.
Thank You in advance for any help that you can offer.
I have logged in using invalid ID and password. Identity Safe "Save" window pops up...so I saved the invalids. When I go to Managed ID's and click on that "invalid" link, the site opens but identity safe will not populate the fields with any info at all...good or invalid. In fact identity safe does nothing at all, the web page appears on the screen as though identity safe does not exist.
Here is a new twist to the problem. This morning I tried adding a new site to Identity safe, one that I have not previously tried. That site works perfectly. No problems what so ever!
Could my problem here be a conflict with whatever windows uses for auto complete? I seem to remember that on my old computer there was one site that would not populate in Identity Safe, and on that site I told Windows Auto complete to save login info. From that point forward I could not get it to work with Identity Safe. It was a site that I rarely used so I didn't worry about it.
To answer your question #1...right now this seems to only be happening on 1 site. And there are no exclusions listed in identity safe for this site or any other.
Is there any way to clear the info in identity safe and start over?
How about window auto complete...is there any way to shut that off. I would much rather use identity safe.
Thanks again for your help!! Anything you can offer would be greatly appreciated!!
To answer your question #1...right now this seems to only be happening on 1 site. And there are no exclusions listed in identity safe for this site or any other.
In that case it may be that the problem is not in Identity Safe. Some websites have poorly designed log-in boxes that IS have difficulties recognizing as such.
Theses are sites that work on my other computer. For some reason they are excluded on the new machine even though they are not listed as exclusions. I am going to try to remove these sites from Identity safe and re-enter them. Maybe that will solve the problem. It is partially working so hopefully starting over will help.
I have the same problem, specifically on sigining on to the WSJ online, a login popup appears & I can't identify the address, even in looking at HTML source code. In the second instance, my local library system has a popup with similar characteristics and t hat login is not automatically filled in either.
I suspect that they are some sort of protected popups. The WSJ login did work with identity safe at one time.
I have WIndows Vista Ultimate, Norton 360 V5, and use Firefox 7.
To turn off Browser Password Manager please follow the steps mentioned below.
For IE, Open "Tools" -> "Internet Options" -> "Content" -> Click "Settings" near "AutoComplete stores previous entries on webpages and suggests matches for you" -> Uncheck "Username and Passwords on forms".
For FF, Open "Tools" -> "Options" -> "Security" -> Uncheck "Remember Password for Sites" check box.