<< IM activity not monitored >>

Hello,

 

My NSM is not monitoring my child IM activity. How can I fix this?

 

My system and configurations:

 

- NSM version: 2.3.018 (Free version)

- Windows 7 Professional 64 bits (English)

- Windows Live Messenger 2011 (Build 15.4.3538.513)

- Instant Messaging is ON

- Security software: Avira 12.0.0.898

 

All the site blocking feature is working ok.

 

I am connecting from Brazil and I am really needs this functionality to work!

 

Best regards,

 

Hatuey