I spent what seemed like forever yesterday trying to get chat support with a Norton tech. I have been receiving an ever-increasing flood of SPAM and wanted to know why my Norton 360 was not putting a dent in it.
I had a terrible time even making a connection with chat. After many false starts that were terribly frustrating and time-consuming, a tech told me how to use Norton and assured me that I should be seeing positive results immediately.
Hah! Since then, the onslaught has only gotten worse!
Upon further investigation, I now see that Norton does NOT work with my SSL-encrypted e-mail client (Microsoft Outlook 2010). Why did the tech not know that. He could certainly see what client I was using when he took over my computer.
So the question really is this: What should I do when my subscription is up for renewal? This experience has destroyed my confidence in Norton.