Apart from wondering how I came to get it given that I have always had Norton Anti-Virus via my ISP, tiscali, I have followed the Norton removal instructions ( safe mode, disable system restore etc.) but I can't remove it because 'access to the file is denied'.
I have Windows XP and the virus is in C\WINDOWS\system32\bitsprx.dll.
I have read several threads but they don't seem to help me.
Could it be that Norton needs to be disabled to gain access to the file?
Given that the virus has been around for some years I would have expected a working solution to be avaliable by now.
Can anyone help me please?
[edit: edited message to reflect move.]
Message Edited by MikeLee on 07-24-2009 11:03 AM