Impossible d'utiliser l'app S-Miles Enduser avec Norton 360 actif

Norton 360 for iOS | Android
1

L’appli S-Miles Enduser me sert pour suivre les données de panneaux photovoltaïques.
si je désactive Norton 360, je peux utiliser l’app. Avec Norton actif, cela n’est plus possible.
J’ai testé les possibilités proposées tel que rebooter ma box internet, etc, etc.

Rien ne change. que puis-je faire ? N’y a-t-il pas la possibilité de dire à l’app Norton que cette app est autorisée (procédures vues sur le web ne foinctionnent pas !!)

2

iOS?
Android?

Norton 360 version#?

3

On iOS or Android, if you are using a VPN, try disabling that and testing. A VPN does not block or filter any web content. It is the website you are trying to access that is probably blocking access from known VPN IP addresses. This is done for copywrite, legal or political reasons. There is nothing a VPN provider can or should do to bypass the site’s protection for its content.

Here is a How to Geek article on this. Why Do Some Websites Block VPNs?

If you are using an iPhone or iPad, try disabling the Safe Web feature and test.

1 Like
4

ios

5

norton 360 advanced

6

L’appli ne fonctionne que si j’arrête NOrton et le Vpn associé.
Si j’arrête uniquement le Vpn, cela ne fonctionne pas.

7

How are you stopping Norton and the VPN? If you are doing it from the iOS Settings pages, that does not really stop the features. They will turn back on after a minute or so. You need to control the VPN and the Safe Web features from within the 360 app.

As it is a single app giving you trouble, I would suggest testing by first turning off the VPN and see if you can use the app. If you still cannot use the app, turn off the Safe Web feature. If that fixes your issue please post back here with the result and I can escalate the issue to get Safe Web to no longer block the app.

8

Norton et le VPN ont bien été désactivés à partir de l’application Norton 360 : l’appli fonctionne correctement. Si je reconnecte Norton et le Vpn, et que j’essaie d’ouvrir l’appli, j’ai le message suivant : “Vous utilisez actuellement un réseau mandataire (proxy)”. L’appli a fonctionné correctement de novembre dernier jusqu’au printemps. On m’a aussi demandé de déconnecter et de reconnecter ma box, mais cela n’a rien changé.

9

If turning off the VPN allowed the app to work and turning it back on is causing the issue, it sounds like the app developer is blocking access from known VPN IP addresses. You should contact the app developer and see if this is what is happening. If it is, the only option you have on the iOS version is to try a different virtual location in the VPN Settings, or just turn off the VPN when you need this app.

A VPN does not block or filter any web content. It is the website you are trying to access through an app that is probably blocking access from known VPN IP addresses. This is done for copywrite, legal or political reasons. There is nothing a VPN provider can or should do to bypass the site’s protection for its content. As to why this just started happening, it could be that the developer was not blocking VPNs and they decided to start doing so.

Here is a How to Geek article on this.