I have been trying to ASK (not get a resolution, just ask) the question on Pandora that I just posted for 45 minutes. Norton's responses:
1. Read the fora.
2. No really search the fora.
3. Are you sure it's not in the fora?
4. Ok, then register for an account (I was already signed in, but...)
5. Hooray! You're a member! But you can't post questions yet. Try searching the fora.
At this point, I went looking for a phone number.
6. Try the chat.
I don't want a chat I want a phone number.
7. You should chat, so we're not going to offer you a phone number.
OK, I'll chat.
8. Tell us your problem.
9. Did you search the fora?
10. Ok, then wait.
11. Wait.
12. Hooray! You're chatting! Would you confirm your email?
13. Wait while we gather information.
14. Yes, we can see that you might be tense at this point, why don't you let us remotely fix it for you?
I'm at work, not at home.
15. Then I'll tell you how to do the thing.
Can you email it? You had to confirm my email to even start this process.
16. Sorry, we can't do this.
At this time I got the notice that I had been accepted as a poster. I asked my question (FINALLY), but then realized that there is NOWHERE in all of Nortondom to respond to the byzantine, obnoxious excuse for service that this experience has highlighted. Even here, the default customer service is to let customers work things out together, and Symantec will check in occasionally. I can't believe I actually paid to be treated like this.