If you are still being affected by the issue, please review the following information about applying the update:
- NIS 2012 users may run LiveUpdate and the configuration change should be applied directly within the LiveUpdate session.
- Pre-2012 product users will need to run LiveUpdate then wait for the machine to enter idle mode.
For most users with default settings, idle mode will run after 10 minutes of no activity on your machine.
The Norton product settings may be used to temporarily reduce the idle time threshold to 1 minute to make the wait shorter – from the main UI go to “Performance”, then “Norton Tasks”, then change the “Idle Time Out” value to 1 minute. After the idle condition has occurred, be sure to return the setting back to the original value.
If you are unable to allow your machine to go idle, eventually the Norton product will automatically perform this update regardless of the idle state.
Please keep all discussion on this issue (whether or not the fix is working for you) in this thread.