Information to fix error 2007 didn’t help on iPhone!

Norton 360 for iOS | Android
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IMG_5106
IMG_51061206×2622 132 KB

2

Serverfel

Vi jobbar på att lösa ett problem som förhindrar
att din begäran slutförs.
Försök igen senare.
(Felkod: -2007)

Stäng

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Server Error

We are working to resolve an issue that is preventing
your request from being completed.
Please try again later.
(Error Code: -2007)

Close

==============================

The error code -2007 on the Norton 360 app for iPhone indicates a temporary server issue or a connection problem, not a failure with your device. Since Norton is aware of the problem, the best course of action is to try again later.

However, you can try some troubleshooting steps to see if the issue is on your end.

Initial steps

  • Wait and try again: As the error message suggests, the problem is on Norton’s side. Waiting 15–30 minutes and trying the request again is often the simplest fix.
  • Check the Norton Service Status page: Visit status.norton.com to see if there is an ongoing service outage or maintenance. If there is, you will need to wait for Norton to resolve the issue.

Troubleshooting on your iPhone
If the issue is urgent or persists, you can take these steps:

  • Restore your purchase: The Norton support site suggests using the Restore Purchase option within the app for activation-related errors.
    • Reopen the Norton 360 app.
    • Tap the Restore Purchase option and follow the on-screen instructions.
  • Restart your iPhone: A full restart can often clear temporary glitches that interfere with apps and network connections.
  • Switch internet connections: If you are on Wi-Fi, try switching to a cellular data connection and see if the request goes through. If you are on cellular data, try connecting to a different Wi-Fi network.
  • Disable your VPN: If you are using another VPN service, try temporarily disabling it. Sometimes, VPNs can interfere with other apps trying to communicate with their servers.
  • Reinstall the app: If none of the above steps work, delete and reinstall the Norton 360 app from the App Store.
    • Tap and hold the Norton 360 app icon until the icons jiggle.
    • Tap the “minus” or “x” icon in the corner of the app icon.
    • Tap Delete to confirm.
    • Reinstall the app from the App Store.

Contact Norton support
If you have tried all the steps and still get the error, contact Norton directly for assistance. They may be able to provide a more specific solution based on your account details.

(source AI Mode)

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When the Norton app on your iPhone shows a “Server error (-2007),” it indicates a problem with Norton’s servers, not your device. The best and most direct solution is to wait and try again later, as the message suggests.

Short-term solutions to try
If you need immediate access, these steps may help resolve a temporary network glitch:

  • Switch internet connections. If you’re on Wi-Fi, switch to mobile data, or vice versa, and try the app again.
  • Check the service status. Go to the Norton Services Status page to see if any outages have been reported.
  • Restart the app. Quit the Norton app and reopen it.
  • Restart your iPhone. A simple restart can often clear up communication problems.

If the problem persists
If you continue to get the error after a significant period of time, such as an hour, you can take these additional troubleshooting steps:

  • Reinstall the app. Uninstalling and reinstalling the Norton app can fix corrupted files or installation issues.
    • Tap and hold the Norton app icon until it jiggles.
    • Tap the “X” in the top-left corner and confirm by tapping Delete.
    • Restart your phone.
    • Go to the App Store, search for the Norton app, and reinstall it.
  • Check for conflicting VPNs. If you use another VPN service, temporarily disable it and try again. Conflicting VPNs can cause server communication errors.
  • Contact Norton Support. If nothing works, reach out to Norton support for more direct assistance

(source AIMode)

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may be related:
Message: “Server error: We’re working to resolve an issue that prevents us from completing your request. Try again later. (-12)” here