I hope someone can help me. I'm at my wits end trying to fix this. Norton tells me this is what is wrong with the computer:
Inoperable Hardware Devices
Problem : Norton Security Suite has detected inoperable hardware devices.
Recommendation : You may want to configure these hardware devices. Run Device Manager to properly configure hardware devices.
This section lists any hardware devices that are not working.
Data TypeDevice Problem and Description
Device TypeVirtual Bluetooth Support (Include Audio)
Device StatusDevice is not working properly. Windows cannot load the required device drivers. (Code 31)
Plug and Play IDBTHENUM\{CBECAB40-A2C8-4AB3-ADC1-DE0FE95D8600}_LOCALMFG&0000\8&3A3E7D24&0&000000000000_...
Device TypeBluetooth LWFLT Device
Device StatusDevice is not working properly. Windows cannot load the required device drivers. (Code 31)
Plug and Play IDBTHENUM\{DD533152-01F4-435C-ABFE-984BC21A2A65}_LOCALMFG&0000\8&3A3E7D24&0&000000000000_...
How do I fix this? Windows update did not change anything. I don't even use bluetooth. I tried to delete it, but I can't remove it from my system.