Hi All Norton 360 v 5.1.0.29 Users
I'd really appreciate your assistance to fix this problem reported by Norton 360. Below are the error messages.
SoftwareUser
________________________________________________
Norton 360 Diagnostic Report
Inoperable Hardware Devices
Problem: Norton has detected inoperable hardware devices.
Recommendation: You may want to confidgure these hardware devicecs. Run Device Manaager to properly configure hardware devices.
Details
Data Type | Device Probem and Description
Devicec Type | Symantic Network Security Miniport #5
Device Status | Failure using the VxD loader. (Code 19)
Plug and Play ID | ROOT/SYMC_SYMIMMP\0004
________________________________________________
Device Manager
Network adapters
Symantic Network Security Miniport #5
Properties - General - Device status
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Click Troubleshoot to start the troubleshooter for this device.
________________________________________________
Troubleshoot
Uninstall and then reinstall your device.
Following the instructions prompts the message:
Device Manager
Failed to uninstall the device. The device may be required to boot up the computer.
This troubleshooter is unable to solve your problem.
________________________________________________