I cannot install norton on my computer
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Issue abstract:
Detailed description:
Product & version number:
OS details:
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
OS details:
Error message:
Incompatibility message:
Supporting screenshots:
Any device security installed now?
Please explain what happens when you try to install Norton 360 for Mac?
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AI Overview
If you’re encountering problems installing Norton 360 on your Mac, the issue may stem from conflicts with other applications, insufficient permissions, or corrupted installation files. Here’s a breakdown of common troubleshooting steps and potential solutions:
Check Compatibility:
Ensure your Mac’s operating system (macOS) is compatible with the Norton 360 version you’re trying to install. Older macOS versions might not support the latest Norton 360.
Allow System Extensions:
Navigate to [System Preferences > Security & Privacy > General
Unlock the settings (if locked) by clicking the lock icon and entering your administrator password.
Look for Norton System Extensions and allow them.
You might need to grant Norton access to Full Disk Access in [System Preferences > Security & Privacy > Privacy > Full Disk Access
Address Conflicting Applications:
“Conflicting app detected” messages often indicate that another program is preventing Norton from installing.
Try uninstalling conflicting apps (e.g., other antivirus software) before reinstalling Norton.
If the issue persists, consider using Norton Remove and Reinstall tool
Verify Installation Permissions:
Ensure you’re logged in with an administrator account on your Mac.
If you’re still facing issues, grant Norton access to Full Disk Access in Security & Privacy.
You may need to check the “Download/install Norton” in System Preferences > Privacy and Security > Full System Access
Address Specific Error Messages:
“Installation failed. Your installer is not working properly”: Uninstall Norton and try reinstalling, according to Norton Support.
“Error updating product” or “Error Applying patch”: Restart your Mac and run LiveUpdate again, according to Norton Support.
“Norton 360 is unable to continue. Please restart your Mac…”: Restart your Mac and run LiveUpdate until no further updates are available, according to Norton Support.
Reinstall Norton:
If the above steps don’t resolve the issue, uninstall Norton completely using the Remove Norton tool.
Restart your Mac, according to Norton Support.
Download and reinstall Norton from your Norton account.
Contact Norton Support:
If you’ve tried all troubleshooting steps and still can’t install Norton, contact Norton support for further assistance.