I have a new Lenovo 16" Ideapad Slim. It came with Windows 11 Home. I created a bootable USB drive and did a clean Windows 11 Home installation. I ran Edge and downloaded Norton 360 installer through my Norton account (up to 5 devices). I get an error during the installation. It gathers the details and lets me submit them to Norton but tells me absolutely nothing about the issue. I have options like remove the files, try repair/reinstall, create another bootable USB with Norton recovery tools. Everything yields the same results. There is literally nothing else on the laptop than a fresh Windows 11 installation. I also confirmed that it is not in S Mode. Any suggestions? Thanks.
I still have not heard back from support, but after comparing the installations on my old and new laptops, I do see that they are the same version, 22.23.10.10. Also, as mentioned above, the Smart Scan link is gone, replaced with Quick Scan. This also explains the image on the left of the interface changed, as the old one was for Smart Scan. (I have attached a file with both the old and new)
I still don't know why the "Protection Report" and "Messages" icons are gone, but I never really used them anyway. Maybe they can be enabled again, I have not looked.
The My Norton interface is slightly different - the image on the left pane isn't the same [...]
Norton Official Support via chat and social media say Smart Scan is no longer available with new installs.
I would like to inform you that with the new Norton update Smart Scan feature is no longer available on the Norton application so if you want to run the scan in your Norton application you can run quick scan and full system scan.
The My Norton interface is slightly different - the image on the left pane isn't the same, and there's no Protection Report or Messages icons in the centre, but it did activate against my subscription after I logged in, so it seems to be good.
I did open a support ticket yesterday and someone is supposed to call me back in 48-72 hours. I may leave this thread unresolved until I hear back from them. Hope that's okay.
