Installation failures.

Hi, I run on windows 7 64 bit. I have had NIS for a couple of years and my problems started yesterday morning when i clicked on a button that I have been ignoring for quite some time about upgrading my NIS as it was covered by my current subscription.

 

After "successful" installation my tray icon went from a green tick to a grey tick and I was unable to open the command hub or get any of the right mouse click options up.

 

I was busy so went  to work but today decided i had the time to do the clean install I thought I needed. First I uninstalled twice with nortons removal tool, cleaned my registry with CCleaner and reinstalled 2012 through the offline installation exe. With the results being exactly what I started with.

 

I then tried the above but using the 2011 offline installation exe, with the worse result of no tray icon whatsoever after my "successful" installation and an unable to find uiStub.exe error from the desktop icon.

 

I then moved onto uninstalling NIS using either CCleaner or absolute uninstaller before running nortons removal tool and then reinstalling each of the programs... twice. With exaclty the same results as above.

 

I then those uninstalling steps plus searched my registry for all references to nortons and then deleting them, before trying the two installation exe's again. With no difference in the result.

 

I then did the above stuff again but instead tried to install online from my online account (NIS 2012) with the same grey tickbox and unresponsive right mouse, left mouse or desktop shortcut.

 

No error messages, just a lot of nothing.

 

The only thing I can think of is that i don't use default installation folders (I use a seperate partition from my OS). But I had my last installation working perfectly for at least a year in a non-default folder.

 

But perhaps I have re-installed to a different folder and some random remaining registy entry still exists that points to my old folders. Although I have ran Ccleaner registry cleaner many, many times today which should have deleted entries that point to folders that don't exist.

 

So if anyone has any ideas please let me know with thanks, I enjoy many of NIS features want it to work.

I run a laptop also with windows 7, 64 bit. And I'll just keep on delaying when i see that button appear.

 

While I wait I will of course do all of the above, plus install 2012 into the default folders.

 

Thanks in advance.