Installation Trouble

Norton Family | Parental Control
1

I am trying to install Norton Family on a laptop its never been on before (its my retired laptop, I am setting up access on for some software usage for my kids.

When I attempt to set up the installation (sign in for the first time) I get an error saying norton is unable to proceed. (see attached screenshot)

It is acting like there is a network issue, but this laptop works fine on the internet, and I am even typing this post from said laptop.

Please help???

Screenshot 2025-07-25 220349
Screenshot 2025-07-25 2203491255×835 42.1 KB

2

fwiw ~
Fix problems installing, setting up, or uninstalling Norton Family here

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Please review: Contact Norton Support

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Norton Services Status
All components are Operational
https://status.norton.com/

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AI Overview
The “Norton Family is unable to proceed. Please try again later” error message typically indicates a temporary issue with Norton Family’s servers or a problem with your internet connection or Norton Family installation. To resolve this, you can try waiting a few minutes and trying again, checking your internet connection, or reinstalling Norton Family.

Ensure your computer’s date and time settings are correct, as incorrect settings can sometimes cause issues with Norton Family.
VPNs can interfere with Norton Family’s connection.
If the issue persists after checking the server status and internet connection, uninstalling and reinstalling Norton Family can resolve the problem.
Ensure your operating system is up to date.

3

Hi

We have sent you a private message, please check and reply via private message.

Thanks
Norton Family Team

4

Facing the same issue - have you resolved that issue?

5

Hi Varta_Tchakarian

Sorry for the inconvenience caused. Please try the below steps.

Check and remove the respective device from Norton Family portal and restart the child device. Follow the below stpes to remove the device from portal.

  1. Go to family.norton.com and sign-in as a parent.
  2. Click on the respective child name and click on “View Profile”
  3. Choose the device which is assigned to the child and click on “Delete” (if you see a popup, please select “Delete the device from this family account” and click “Remove”)
  4. Restart the child device where Norton Family is installed.

If the device is not listed under child profile, please un-install the existing norton family and restart the child device.

Setup Norton Family on the child device by following the steps mentioned in the below article (refer section “Install Norton Family on Windows“).

Please try the above steps and let us know if it resolve the issue that you are facing.

Thanks

Norton Family Team

7

I have this issue and the above steps do not work.

Seems to be a few people with this issue, been an issue for two months, maybe a product update required rather than hacking around in the backend ?