Sorry for the inconvenience caused. Please try the below steps.
Check and remove the respective device from Norton Family portal and restart the child device. Follow the below stpes to remove the device from portal.
- Go to family.norton.com and sign-in as a parent.
- Click on the respective child name and click on “View Profile”
- Choose the device which is assigned to the child and click on “Delete” (if you see a popup, please select “Delete the device from this family account” and click “Remove”)
- Restart the child device where Norton Family is installed.
If the device is not listed under child profile, please un-install the existing norton family and restart the child device.
Setup Norton Family on the child device by following the steps mentioned in the below article (refer section “Install Norton Family on Windows“).
Please try the above steps and let us know if it resolve the issue that you are facing.
Thanks
Norton Family Team