I just updated my subscription for Norton 360 on my desktop and laptop via a disk from a purchased current package,
installed on desktop just fine and completed registration and updated viruses files just fine until yesterday. HP Computer
is running Vista Home Premium 32 bit. Yesterday it wouldn't startup, just black screen, so used the Norton disk and
got it up and running. Insisted that I do a restore backup which I did and it then showed empty virus files. So I spent
10 hours trying to update the files on dialup and it didn't take. I do have the program (something like intelligent updater)
which is supposed to allow me to download in sections and hold onto it, but it doesn't seem to be working. I tried
again overnight restore the files and it failed again. Ran a check on with the startup repair and got the message that
it failed system files integrity check and repair-Failed Oxa recent driver installation. There has been no recent driver
installation and all of the rest of the program seems to be fine. Checked hardware and all is fine. Did notice yesterday
that number of days left went from 364 to 362 in one day. so what do I do? I'm at the library using their computers.
I'm out of things to try. Have computer at home trying to update files again.
Now my laptop hasn't completed the registration as it's had odd problems immediately. It keeps telling me that there
is no response from the Norton center and if I try to connect to Google, or Yahoo or anywhere else, it tells me that
their certificates are bad. It did last night allow me to update the version of Norton 360, was hoping that would fix
it, but no luck. Because I can't connect with Norton, I can't get onto support for help. It says that virus files are up to
date, but that it needs back up. When I tried the backup, it wouldn't complete to my external hard drive, just went on
for hours until I interrupted it. I'm tempted to uninstall and reinstall on this one, but am afraid that since I only have
Norton 360 for three computers, that I won't be able to do a reinstall on the desktop if that was necessary. And also
it keeps telling me that there is no connection even when the wireless connection is visible and seems fine.
It's hard to live without both computers. I need them for work. Help me please, I've read through all the posts
I can find which seem similar and am stumped. Thanks, I do love you guys, am just feeling really frustrated right
now. Theresa