i have a norton subscription 2 years running. i have 360 v. 2 installed.
trying to install 360 4.0.
during installation, the program runs for hours (3 and counting) stuck on: "another version of norton has been detected and is being removed now".
this has happened multiple times after hours making me force a shut down and restart.
i have downloaded the Norton Removal Tool. the program won't get past the fact that i somehow have "ACt! 2000" on my computer even though it is not in my add/remove list or anywhere in my program files (i had it years and years ago but since removed it).
how can the mighty Norton not get past the fact that i must have a remenant ACT! file somewhere on my computer?
how much trouble can it be to remove an old version and install a new one?
and make matters worse, i've tried logging onto my Norton Account...do not have the correct password and have requested to have it sent to my inbox, but it never comes...not even in my spam folder. tried emailing customer service, no reply for days.
any similar stories / solutions?