Installing in my Mac

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: new utility

Detailed description: when I’m installing Norton it says that there’s a new utility installing so it asks me my password but when I do, nothing happens and the installation doesn’t continue it’s as it doesn’t recognize my password, I already changed it but still doesn’t work. Anybody helps? please?

Product & version number: Norton 360 Deluxe

Hello @Alejandra_Munoz
Norton 360 v22.x or v24.x?
Norton account password or Mac account password?
Download and install your Norton device security product on Mac
https://support.norton.com/sp/en/us/home/current/solutions/v100803770

may be related:
https://support.norton.com/sp/en/us/home/current/solutions/v138741680