Installing Norton 360 in Ukraine

Hello! I am a new user from Ukraine and I've purchased new licence, but can't install. Why Norton put Ukraine users into BANN?

NortonNSBUDownloader.exe shows message: There is a problem with this download....

 

Good news. Thanks for posting back.

Glad we could help

 

Thanks for all. Now I have installed and activated Norton 360.

Thanks especially - Permalink

Hi,

I had the same problems on the two PC, and I'm also from UA. So location I think doesn't matter, because I use VPN without any success.

I have resolved the following way on one PC- on the page where you have possibility to click download the Installation  file (NortonNSBUDownloader.exe ) please choose another language ( below at the right corner)  - I have choose Russian language and I have downloaded file (N360Downloader.exe ) that started without errors. 

I hope I will have possibility to change language interface  to English :-)

On second PC in a few attempts I had also success without changing the language, but how this happened I couldn't understand - I installed english version.

I can only confirm that installation files, that were started successful have bigger size file than version with error message.  

 

 

An IP address assigned to your computer is assigned by your Internet Service Provider, ISP. If the ISP had assigned you an IP address associated with the occupied area of Ukraine, that would have explained why Norton and Zoom were being blocked for you. 

If you now are getting a different IP address that is not from an occupied area, have you tried downloading Norton again?

 

“Zoom” is working fine.

Hello! Do you have any idea?

I think I know what happened. Last week we can't use program "Zoom", because our IP-address was defined like villiage Khmelnitsky in Lugansk region (it uccupaied by Russia). But this week our internet provider get prove that we physically located in Khmelnitsky city in Khmelnitsky region (it not occupied by Russia). Distance between that cities about 800 km. So, I think Norton-servers also define our IP-address in wrong way.

Can you check this info?

Thats why you and I can't see Region in the bottom of Nortnon web page.

Thank you. We will take a look at it.

Here my log files.

Hi @Yevgen Nyzovyy,

Thank you for posting on the Norton Community. Sorry about the issue you're facing. 

I have sent you a private message requesting additional information. Could you please check your inbox when you get a chance? Thanks. 

 

I have been getting a little background help. I'll escalate this issue so my contacts can look a little deeper into this for you.

 

  1. Yes. I’m first time user of Norton
  2. I just reinstall clear Win11x64. So, I have only Windows AntiVirus system

I havn't country at bottom

Have you tried running the installer that got downloaded on your Win 11 computer? You mention above that your Win 10 computer was able to install but just could not activatge.

One other thought as this seems to be your first time installing Norton. Did you have another security software on your computer before trying to install Norton? If so, you need to fully remove that software using the removal utility for that software before installing Norton.

 

I have sent you a PM. Please check your inbox by clicking on Account at the top of the forum page, then click on Inbox.

I'm still curious about what country is shown when you scroll to the bottom of the   www.norton.com  page. That could help us understand what might be happening.

 

country for Norton web site.jpg

One more question:

Why when I try download Norton 360 Deluxe from my.norton.com (cabinet)

from Win11 - I get file NortonNSBUDownloader.exe,

from Win10 - I get file N360Downloader.exe

What diffrerence?

N360Downloader.exe start fine and install but I can't register program after installing.

 

1. Have you been able to use Norton in Ukraine in the past?

NO

2. Where are you trying to download Norton?

official web site - my.norton.com

3. If from a Norton web site, what country is shown when you scroll down to the bottom of the page?

 

Have you been able to use Norton in Ukraine in the past?

Where are you trying to download Norton? If from a Norton web site, what country is shown when you scroll down to the bottom of the page? I do not see Ukraine as an option for an official Norton site.

I feel for your current situation. But if Norton was not available in Ukraine before, it was a business or political decision make long before the current situation.