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Issue abstract: Intel A580 graphics card driver failed to install.
Detailed description:
Product & version number:
OS details: Windows 11
What is the error message you are seeing? malware warning! failed to install(disable auto protect on)
If you have any supporting screenshots, please add them:
Um, was there a message about Block vulnerable kernel drivers?
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Um, is this the source?
https://www.intel.com/content/www/us/en/products/sku/227961/intel-arc-a580-graphics/downloads.html
Um, is this the file?
File: gfx_win_101.8247.exe
File size: 1.16 GB (1,247,053,576 bytes)
MD5 checksum: 111DEE62FEAE84641C2993781FAA420E
SHA1 checksum: CB3CCAB55C7B6C0DC373D8FB3792E1BC0B0156CD
SHA256 checksum: AB9C399742435ACA0B0A0EE05FEB9260B4C9271F36891ED420F0B2723B9E48BA
Date/Time: 10/25/2025
sample is not known at VirusTotal
sample is too large for VirusTotal
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Um, are you seeing?
Exclude files and folders from Norton scans
You can configure your Norton product to exclude certain programs from the Auto-Protect and Behavioral Protection scans. When you add a file or folder to the Exclusions list, your Norton product ignores the file or folder when it scans for security risks.
https://support.norton.com/sp/en/us/home/current/solutions/v20240108162522348
Protect your data from Ransomware threats here
Configure access settings for your webcam with SafeCam here
fwiw ~ adding:
Many users
Millions of users in the Norton Community have used this file.
Mature
This file was released 8 months ago.
High
The file risk is high.
Activity
Path | Type | Status
C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe | Process | Terminated
C:\Windows\System32\conhost.exe | Process | Terminated
960E257C5A92724E9B70600293D65C52 | File | Deleted
fwiw ~ adding: OSArmor logs event = Block encoded and malformed PowerShell commands
===============================
fwiw ~ adding: for users that pass this way
Auto-Protect disable does not disable Behavioral Protection
Hello @TOS-9055
I’ve been seeing this for weeks too.
Details
Threat name: IDP.HELU.PSE53%s_cmd
Threat type: Miscellaneous - This is malicious software that could harm your data, computer, or network.
Status: Repaired
Detected by: Behavioral Protection
On PC from: 30/08/2025, 03:38
Last Used: 24/10/2025, 16:57
Startup Item: Yes
Many users
Millions of users in the Norton Community have used this file.
Mature
This file was released 2 months ago.
High
The file risk is high.
Activity
Path | Type | Status
C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe | Process | Terminated
C:\Windows\System32\conhost.exe | Process | Terminated
C:\USERS\SJSBL\APPDATA\LOCAL\TEMP__PSSCRIPTPOLICYTEST_PCOOYHTT.JAS.PS1 | File | Deleted
960E257C5A92724E9B70600293D65C52 | File | Deleted
And only on one of my computers. I do a scan and it doesn’t show anything.
Open the Intel exe file (for ex: gfx_win_101.8247.exe) using your archive manager (I use 7-zip). Extract its content to a folder and run Installer.exe from there. It worked for me.
Developers: Intel Corporation
Version: 1.0.1133.2
Identified: 11/1/25,
Last Used: 11/1/25,
Startup Item: No
Very few
Very few in the Norton Community have used this file.
New
This file was released 8 days ago.
Trusted
Norton has given this file a trusted rating.
Origin
Downloaded from: https://downloadmirror.intel.com/868284/gfx_win_101.8247.exe
Hi,
I had a similar issue. Just turn off the second option under antivirus : (see in french here) Perfectly fine to install after. Thank you !
Hello @Marc-Olivier_Pouliot
and Norton 360 remains satisfied with Behavioral Protection…enabled…after install?
