I purchased a new computer with the trial version of internet security. I purchased IS 2012 online. When I attempt to download, I click the download button, then the run button. The a small norton pop up box says the application is safe. The download manager box appears for a second then disappears. The download manager icon appears on my desktop for a moment then also disappears. The norton installatin files icon appears on my desktop. I open it and click on the NISdownloader.exe and the manager and icon appear again, then disappear after 1 second. When I open the norton desktop icon it still says I have the trial version. When I go to my account it says it hasn't been installed. I click download and the same thing happens again. I have attempted restarted with no luck. do I install the the norton IS 2012 I purchased? Thanks, Jim