1. Is Norton Secure VPN compatible with Qualcomm Atheros AR938x Wireless Network Adapter?
a. My Norton Secure VPN continuously FAILS to connect to WiFi.
b. I have no connection to Network Card - Intel® I211.
c. Was initially OK when I first downloaded Norton 360 but now fails to activate, will NOT connect to WiFi.
d. Norton Secure VPN: Version: 4.2.0.13. Serial Number: [Removed]. Device ID: [Removed]
i. * N360Downloader.exe (Product Key: [Removed]). Initial Download: 09/28/21. Ver 5.27.0.4. Identified: 10/21/21 at 04:37:32 PM
2. Events:
a. 09/28/21 Norton 09/28/21 Downloaded Norton Installation Files. {DSP-N360-xxxxxxxxx}. J:\Downloads TP.September 28, 2021, 09:40:55 PM
b. 10/13/21 Network 1211 10/13/21 PCD-Intel(R) I211 Gigabit Network Connection. (NO CABLE) Serial Number: [Removed]
c. 10/18/21 Norton 10/18/21 UNINSTALLED VPN & Norton 360. 03:48 PM 10/18/21
d. 10/20/21 MS Defender 10/20/21 MS Defender Firewall is NOT Active, using other providers. 12:45 PM 10/20/21
e. 11/01/21 Norton 360 11/01/21 Norton 360 Updated. 02:02 PM 11/01/21.
f. 11/26/21 Norton VPN NortonSecurity.exe, App Crash - 11/26/2021 6:16 PM. App Ver: 17.2.3.57. Excep Code: c0000005. Fault Offset: 000000000003248b. Module Name: SecureVPN.dll. ModuleVer: 5.1.0.27.
3. My PC Analysis:
a. Internet connection: My WiFi works fine except for Norton VPN.
b. Exception in firewall: Windows Security is OFF; cannot locate FIREWALL in Norton 360!
c. Update and restart Norton Secure VPN: Done so numerous times.
d. Change your DNS settings: Not sure how to do this change!
e. Connect to another virtual location: Did not help!
f. Reinstall the WAN Miniport drivers: Not sure how to do this change!
g. Refresh network settings: Done so numerous times.
[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]