Is there a service here?

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I have been trying to find out how to access a human being with LifeLock (I failed).  My question was related to my tax returns in that I have now received notice from the feds and two different states regarding fraudulent 2023 tax returns that were filed in my name.  Is this something that my coverage and $$ submitted to Lifelock should cover?  It seems pretty basic and I am concerned.  I am extra concerned that I cannot call someone in support and ask them a simple question.  The sad part is that I just paid my annual fees and I probably cannot cancel the service for another year.  I guess it gives me time to find a real service and not some farce that feeds off of the old Norton name.

I am so very tired of issues like this.  Whatever happened to a quality company and quality customer service? 

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@mjk

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Hello @mjk
Welcome to Norton Community

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fwiw ~

LifeLock by Norton Contact Information
https://www.lifelock.com/about/contact/

https://www.lifelock.com/ - 1-800-416-0599 

LifeLock Customer Service - 1-800-LifeLock - 1 (800) 543-3562
LifeLock Identity Theft Protection services - 855-993-1976
Cybersecurity department for LifeLock - 800-745-6061

Chat with NortonLifeLock Member Services
https://support.norton.com/sp/en/us/norton-identity-protection/current/contact-chat

LifeLock by Norton Cancellation and Refund Policy
https://www.lifelock.com/legal/refundpolicy

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I had similar problems myself concerning LifeLock issues. Norton support said they were unable to handle anything related to LifeLock. After lots of wasted time and effort I was able to gain some answers by using the following telephone numbers. I do not know if they will work for you.

855-993-1976 LifeLock ® Identity Theft Protection services
800-745-6061 Cybersecurity department for LifeLock
844-346-3614 CSA support group
800-995-3086 for Norton Support

https://community.norton.com/en/comment/8506393#comment-8506393 11-Jun-2021
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Caveat: I do not run LifeLock by Norton plan.