I have been trying to find out how to access a human being with LifeLock (I failed). My question was related to my tax returns in that I have now received notice from the feds and two different states regarding fraudulent 2023 tax returns that were filed in my name. Is this something that my coverage and $$ submitted to Lifelock should cover? It seems pretty basic and I am concerned. I am extra concerned that I cannot call someone in support and ask them a simple question. The sad part is that I just paid my annual fees and I probably cannot cancel the service for another year. I guess it gives me time to find a real service and not some farce that feeds off of the old Norton name.
I am so very tired of issues like this. Whatever happened to a quality company and quality customer service?
I had similar problems myself concerning LifeLock issues. Norton support said they were unable to handle anything related to LifeLock. After lots of wasted time and effort I was able to gain some answers by using the following telephone numbers. I do not know if they will work for you.
855-993-1976 LifeLock ® Identity Theft Protection services
800-745-6061 Cybersecurity department for LifeLock
844-346-3614 CSA support group
800-995-3086 for Norton Support