Hello @user12708
Yes, this is a scam. This specific email is a well-documented example of the Norton LifeLock auto-renewal scam designed to trick you into calling a fake support number.
Why this is a scam
Fake Contact Number: The provided phone number (801) 340-7614 is not an official Norton number. Scammers use these numbers to initiate “refund scams” or trick victims into giving them remote access to their computers.
Fabricated Urgency: The message uses high-pressure tactics, such as claiming you will be charged $373.90 within 24 hours unless you act immediately.
Generic Greeting: It uses “Dear Customer” instead of your actual name, which is a common red flag for mass-distributed phishing emails.
Pricing Discrepancy: The charge of $373.90 does not match standard Norton renewal rates, which typically range from approximately $95 to $340 per year depending on the specific plan.
Grammar and Formatting: The text contains awkward phrasing (e.g., “The debt amount will show up”) and unusual punctuation that is not typical of professional billing from Norton.
What to do now
Do NOT call the number: Calling will connect you directly to scammers who may try to steal your banking information or install malware.
Do NOT click links or download attachments: These can infect your device with spyware or ransomware.
Check your official account: If you actually have a subscription, log in directly at norton.com or use the official Norton Support portal to check your real status.
Report the email: You can forward the message as an attachment to spam@norton.com or spam@lifelock.com.
Delete the email: Once reported, permanently delete it from your inbox.
