Ok, we've been sidelined on the online family product since the November debaucle. I'm finally back to trying to make it work again. Sucker that I am, I reupped my premier membership too soon. It seemed to be working.
Here's the situation. My premier account is current. I have Norton Internet Security 18.7.....
Online family is installed and thinks its configured just fine, but no device shows up in the online family portal. If I try to "edit accounts" on the menu for online family, I can login and see that my kids accounts are mapped to their accounts in online family. I click finish and am prompted again for credentials from online family. think, think, think... prompted again for online family redentials, think, think, think, <insert loop here>
It never completes.
I can't be the only one as I had this problem January, last time I tried this.
I have uninstalled, reinstalled, ad infinitum.
Tell me I didn't throw good money after bad. This was a great product until November. I can't believe you actually have nerve to charge folks right now for it.
Anyhow, please help!